Frequently Asked Questions
Q: What services do you offer?
A: We offer recurring home cleaning, Airbnb turnover cleaning, deep cleaning, and move-out cleaning across Durham, Raleigh, Chapel Hill, Cary and surrounding Triangle communities.
Q: Do you provide cleaning supplies?
A: Yes we bring all of our own professional cleaning supplies and equipment at no extra charge. If you have specific products you prefer we are happy to accommodate.
Q: How much will it cost to clean my home?
A: Pricing is based on the size of your home, number of bathrooms, and type of service. Use our instant booking form to get an exact price in under 60 seconds at triangleluxecleaning.com/book-now.
Q: Are your cleaners insured and bonded?
A: Yes all of our cleaners are fully vetted, background checked, and insured for your complete peace of mind.
Q: Do I need to be present during the cleaning?
A: Not at all. Many of our clients provide access via a key, lockbox, or keypad code. You can trust our vetted cleaners to take care of your home while you go about your day.
Q: How long will the cleaning take?
A: A standard clean for a 3 bedroom home typically takes 2.5 to 3.5 hours. Move-out and deep cleans take longer depending on the condition of the home.
Q: How do I book a cleaning?
A: Simply visit triangleluxecleaning.com/book-now, enter your home details and get an instant price. Your card is required to reserve your spot but you will not be charged until we confirm your appointment.
Q: What is your cancellation policy?
A: We ask for at least 24 hours notice for cancellations or rescheduling. Late cancellations may be subject to a fee.
Q: Do you offer recurring cleaning discounts?
A: Yes! We offer 10% off monthly cleanings, 15% off bi-weekly cleanings, and 20% off weekly cleanings.
Q: What areas do you serve?
A: We serve Durham, Raleigh, Chapel Hill, Cary and surrounding Triangle communities. Not sure if we cover your area? Call us at 919-599-4366.
Q: What if I am not satisfied with my clean?
A: We stand behind our work 100%. If you are not completely satisfied contact us within 24 hours and we will come back and make it right at no extra charge.
Q: How do I pay?
A: We accept all major credit and debit cards through our secure online booking system. Payment is processed after your appointment is confirmed.
Still have questions? Call or text us at 919-599-4366